Terms and Conditions

Thank you for choosing Accom Holidays Ettalong Beach. By staying with us you agree to adhere to the Terms and Conditions outlined below. Failure to comply with these Terms and Conditions gives Accom Holidays Ettalong Beach the right to refuse the key, amend the rate or immediate termination of the holiday agreement. Please take the time to read this carefully:

  • Holiday property check-in is available after 2.00pm on the date of arrival, and check-out is no later than 10.00am on the date of your departure or a late check out fee may be applied.
  • If you will be arriving after 6.00pm please advise the office in advance, as after-hour key collection is available.
  • After-hours call-outs considered a non emergency, may incur a $50 charge which is to be paid for by the guest
  • Your co-operation in leaving the property clean and tidy is requested. If the property is not left in an acceptable state an extra cleaning fee will be charged.
  • All expenses must be paid in full before you are issued with your key and check-in pack.
  • Should guest arrange to extend booking dates, the guest agrees to make all payments upfront.
  • All keys and remotes must be returned to the office upon check-out.
  • Breakages, damages and lost keys or remotes must be reported and paid for at the guest’s expense. We have the right to use the credit card as given to us as bond for these expenses.
  • Accom Holidays Ettalong Beach takes no responsibility for any personal property left on the premises by the guest
  • A cancellation policy applies to each booking. If a booking is cancelled within one (1) month prior to arrival, 100% cancellation fee is incurred with no refunds. However, if we are able to rebook the property a refund maybe offered. Cancellation outside one (1) month prior to arrival a $120 cancellation fee will be charged and all remaining deposit will be refunded.
  • A refund policy ¬†– Refund/compensation¬†can only be considered if we have not been able to rectify the issue of concern and then only after owner approval. Please be assured we will do everything in our power to ensure your stay is enjoyable.
  • All credit card payments (Visa & Mastercard accepted only) incur a 2% surcharge fee
  • Smoking is not permitted in any of our properties. Charges apply for bookings who dishonour this clause.
  • This property is not a party house. No outdoor music or live entertainment of any sort. Council, Police and the local community have strict requirements in regard to nuisance noise and offensive behaviour. Please respect our local community and neighbours. Under Section 268 of the Protection Environment Operations Act 1997, a Complainant may be successful in obtaining a noise abatement order from the local court against the offender. Heavy penalties do apply.
  • Number of guests should not exceed the number stated on the Registration Form, or subsequently agreed in writing or email. This includes Visitors to the property at any time. Fees will apply for excess guests not agreed with the owners in advance.
  • Parties and functions are strictly prohibited. The price charged is for domestic use only and not commercial use. Party accessories including balloons, banners, etc are not to be displayed on the property under any circumstances. Accordingly, this rate does not allow for the extra wear associated with functions in terms of cleaning, garbage removal, wear and tear, repairs. Use contrary to this may result in the loss of your Security Deposit Bond and/or additional payments.
  • Disturbance to our neighbours, including excessive noise (by law), is prohibited and may result in termination of occupancy and total loss of Security Deposit Bond.
  • As the guest, you agree to allow the managing agent, Accom Holidays Ettalong Beach, or a contractor to enter the premises in which you are staying to carry out necessary repairs or maintenance.
  • Credit card details supplied are held as a security bond when a booking is made along with a specified Security Deposit Bond amount.
  • Accom Holidays accepts bookings in good faith, however we will not be held responsible for circumstances beyond our control.
  • Every reasonable endeavour will be made to find alternative accommodation should the following circumstances apply:
    • A holiday property is sold or withdrawn from holiday letting
    • A major repair or maintenance must be carried out at the property
  • Accom Holidays does not give out your personal details to any external companies.
  • PETS ARE NOT PERMITTED UNDER ANY CIRCUMSTANCES UNLESS APPROVED PET FRIENDLY PROPERTY.
  • All bedding must have appropriate sheets and pillow cases placed on them for health reasons, supplied by guest or hire from booking agent. Failure to do so could result in additional laundry costs deducted from the bond. (Min cost $50)
  • Payment of your booking acknowledges that you understand & accept the full Terms & Conditions outlined¬†above