Terms and Conditions
Thank you for choosing Accom Holidays. By staying with us you agree to adhere to the Terms and Conditions outlined below. Failure to comply with these Terms and Conditions gives Accom Ettalong the right to refuse the key, amend the rate or immediate termination of the holiday agreement. Please take the time to read this carefully:
- Holiday property check-in is available after 2pm on the date of arrival, and check-out is no later than 10am on the date of your departure. Charges apply to guests who do not check-out on time.
- If you will be arriving after 6.00pm (subject to office hours) please advise the office in advance. After-hour key collection is available at an additional charge which is to be paid for by the guest ($50 min).
- Your co-operation in leaving the property clean and tidy is requested. If the property is not left in an acceptable state an extra cleaning fee will be charged, which includes the use and cleaning of outside BBQ’s. Excess rubbish from your stay will also be removed at your cost
- After-hours call-outs considered a non-emergency, may incur a fee which is to be paid for by the guest ($50 min)
- All expenses must be paid in full before you are issued with your key and check-in pack.
- Should guest arrange to extend booking dates, the guest agrees to make all payments upfront.
- All keys and remotes must be returned to the office upon check-out.
- Should you feel upon arrival or notice during your stay that the property is not clean or is in an unsatisfactory state of repair then you must immediately call the office and or after hours number and register your complaint. If no call is received or message left during your stay then the property is deemed to be in a satisfactory manner. Any comments made later than this will be taken as feedback for the cleaner etc and no offer of compensation will be applied. Our first option naturally is to rectify the problem should there be one. This also applies to any incident or accident or anything that may affect your safety during your stay.
- Any breakages, damages and lost keys/remotes must be reported, or if found on departure inspection by Accom Holidays, must be paid for at the guest’s expense. We have the right to use the credit card as given to us as bond for these expenses.
- Furniture should not be moved around the house and utensils, crockery etc not to be removed from the premises. You will be liable for any damage caused from moving of furniture and bond charged accordingly.
- Unless specified as a pet-friendly property, pets are not permitted inside or around the property.
- Accom Holidays and its respective franchises take no responsibility for any personal property left on the premises by the guest.
- A cancellation policy applies to each booking. If a booking is cancelled within one (1) month prior to arrival, 100% cancellation fee is incurred with no refunds. However, if we are able to rebook the property a refund maybe offered. Cancellation outside one (1) month prior to arrival a $120 cancellation fee will be charged and all remaining deposit will be refunded.
- If booking dates require amendment a $100.00 fee may apply.
- Policy for Cancellations associated with COVID-19 – All bookings are subject to standard terms and conditions unless government enforced restrictions or border closures are in place for the specific travel period booked. Guests will have the opportunity to amend their dates of travel or receive a full refund (less credit card commission & booking fees paid)
- Smoking is not permitted in any of our properties. Charges apply for bookings who dishonour this clause.
- Intent to film or photograph at this property for promotional/commercial purposes requires upfront approval by Accom Holidays Failing to do this will result in the content being unauthorised, and immediate removal of this content will be required.
- This property is not a party house. Council, Police and the local community have strict requirements in regard to nuisance noise and offensive behaviour. Please respect our local community and neighbours. Under Section 268 of the Protection Environment Operations Act 1997, a Complainant may be successful in obtaining a noise abatement order from the local court against the offender. Eviction and heavy penalties do apply.
- Number of guests should not exceed the number stated on the Registration Form, or subsequently agreed in writing or email. This includes Visitors to the property at any time. Fees will apply for excess guests not agreed with the owners in advance.
- Parties and functions are strictly prohibited. The price charged is for domestic use only and not commercial use. Party accessories including balloons, banners, etc are not to be displayed on the property under any circumstances. Accordingly, this rate does not allow for the extra wear associated with functions in terms of cleaning, garbage removal, wear and tear, repairs. Use contrary to this may result in the loss of your Security Deposit Bond and/or additional payments.
- Excessive use of any utilities (services such as electricity) will be charged
- Disturbance to our neighbours, including excessive noise (by law), is prohibited and may result in termination of occupancy and total loss of Security Deposit Bond.
- As the guest, you agree to allow the property’s respective managing agent, Accom Ettalong, or a contractor to enter the premises in which you are staying to carry out necessary repairs or maintenance.
- Credit card details supplied are held as a security bond when a booking is made along with a specified Security Deposit Bond amount.
- Accom Holidays accepts bookings in good faith, however we will not be held responsible for circumstances beyond our control.
- Every reasonable endeavour will be made to find alternative accommodation should the following circumstances apply:
- A holiday property is sold or withdrawn from holiday letting
- A major repair or maintenance must be carried out at the property
- An owner chooses to occupy their property during certain dates
- Accom Holidays does not give out your personal details to any external companies.
- Accom Holidays 20% off gift voucher cannot be redeemed within school holiday, long weekend or peak season dates.
ETTALONG BEACH RESORT
In addition to the T&C’s stated, the following will also apply to guests staying at the Ettalong Beach Resort
- Should you activate a false fire alarm, within your apartment during your stay, this will incur a call out fee from the NSW Fire Brigade, for which you will be liable for and could face cost’s over $1500.
- Should you lose your apartment key card or not returned to Accom Holidays on departure, a $25 replacement fee will be charged from your bond
- There is a strict NO SMOKING, NO PETS ALLOWED policy in this building and fines will apply if in breach
SUMMARY OF CONDITIONS
Accom Holidays as the management agent is responsible for the following;
- Vetting applicants – All guests will be screened accordingly during the initial enquiry and throughout. A judgement will be made as to whether to accept a booking if there is any concern about the compliance
- Overseeing the day-to-day operation of accommodation, including;
- Organising and supervising the check-in and out of guests, taking payments and bonds (and determining the amount of any bond retention for breach of conditions)
- Inspecting the property for damages upon cessation of each stay and organising repairs in the unlikely event these are required
- Organising the cleaning of the property at the cessation of each stay and ensuring garbage bins are left on the streets for collection on the appropriate nights
- Renting the accommodation in accordance with the rental holiday agreement, which would include the following controls
- Number of guests should not exceed the number of guests stated and allowed for the property including visitors
- A minimum 2 night stay applies to all holiday properties and not exceeding two weeks
- A prohibition of animals (unless authorised by agent/owner)
- A restriction of hours for noise generating activities being outside 10pm – 7am Sunday to Thursday and 11pm – 7am Friday and Saturday. This includes the use of any loud speakers
- A prohibition on the use of the property for functions and/or parties. This includes bucks, hens, schoolies, weddings, birthdays, parties or the like
- A prohibition on any activities that would cause nuisance, annoyance or offence to neighbours or adjoining properties
NSW Fair Trading – Code of Conduct
It is the guests responsibility to ensure;
2.5 Guests to act lawfully
2.5.1 A guest must not engage in conduct in their capacity as a guest that contravenes:
(a) the criminal law (b) planning laws or by-laws (if the premises are in a strata or community scheme) that apply to the premises (c) the terms of a short-term rental accommodation arrangement for the premises.
Obligations to neighbours
2.5.2 A guest must not at any time during the occupancy period:
(a) create noise that because of its level, nature, character, or quality, or the time it is made, is likely to harm, offend, or unreasonably disrupt or interfere with the peace and comfort of neighbours and other occupants of the premises
(b) act in a violent or threatening manner towards neighbours or other occupants of the premises
(c) act in a manner that could reasonably be expected to cause alarm or distress to neighbours and other occupants of the premises
(d) use or enjoy the premises in a manner, or for a purpose, that interferes unreasonably with the use or enjoyment of common property by neighbours and other occupants of the premises in a strata or community scheme
(e) intentionally, recklessly or negligently cause damage to premises, any common property or any other communal facilities within the immediate vicinity of the premises, or any public property in the vicinity of the premises
(f) intentionally, recklessly or negligently damage the personal property of neighbours of the premises or other occupants of a strata or community scheme.
This section is an offence provision under section 54C of the Act.